Job Description

Job ID: 510328

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

Job Summary

We are seeking a detail-oriented and customer-focused Billing Specialist to join our team. The ideal candidate will sustain a culture of continuous improvement, deliver effective billing processes, and demonstrate a commitment to outstanding customer service.

What Shared Service Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

• O2C (Order-to-Cash) : Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report) : Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay) : Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
• Center of Excellence : Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire) : Ensures accurate, compliant employee payments.
• Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

• Sustain continuous improvement for billing processes.
• Perform tasks assigned by the Billing Supervisor/Manager.
• Demonstrate outstanding customer service.
• Stay updated on billing best practices and trends.
• Promote process improvements and automation initiatives.
• Monitor billing controls and key operational management controls.
• Follow Billing sub-team and SSC team policies, procedures, and controls.
• Coordinate with teams at various localized operating companies.
• Create and distribute customer invoices.
• Review invoices for accuracy.
• Perform billing and reconciliations in SAP.
• Analyze billing data to identify trends and inefficiencies.
• Support billing inquiries and resolve disputes.
• Complete billing work with high accuracy and attention to detail.
• Provide guidance to Billing Analysts.
• Engage in professional development and innovative thinking.

Performance Management

• Work within the Billing sub-team to improve processes and efficiency.
• Drive towards automation over manual work.
• Collaborate with team members to meet timelines and manage risks.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of experience in finance and accounting functions.
• Minimum 2 years of experience with SAP or equivalent ERP in a shared services environment.
• Familiarity with designing and standardizing transactional processes.
• Working knowledge of building products/construction industry practices preferred.
• Proven track record of delivering high levels of customer service.

Knowledge/Skill Requirements

• Excellent problem-solving skills and decision-making ability.
• Understanding of business processes in heavy building material and construction organizations preferred.
• Strong stakeholder engagement and communication skills.
• Ability to lead and motivate others.
• Excellent written and verbal communication skills (English).
• Familiarity with point of sales systems (POS).
• Ability to navigate competing priorities and maintain a collaborative culture.
• Strong computer skills.
• Familiarity with invoices, sales orders, credit memos, and bank deposits.
• Proven skills in process improvement and technology-enabled efficiencies.
• Ability to prioritize and provide clarity.

Physical Requirements

• Ability to communicate by telephone and in person.
• Ability to use a computer for word processing, email, and document preparation.
• May require extended periods of sitting.

Work Environment

• Normal office working conditions with a quiet noise level.
• Hybrid role with flexible work options, requiring some in-person presence.
• If you are a motivated individual with a strong focus on customer service and a keen eye for detail, we encourage you to apply for this exciting opportunity.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

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