Job Title: Customer Service Assistant
Department: Client Services
Job Type: Part-Time or Full-Time
Compensation: $18.50 - $36.00 per hour
We're looking for a friendly, motivated, and detail-oriented Customer Service Assistant to join our team. As the first point of contact for our clients, you'll play a key role in delivering a professional, supportive, and solution-focused experience. Your dedication to outstanding service will help build strong relationships and contribute to the ongoing success of our organization.
Client Support: Respond to client inquiries via phone and email with prompt, courteous, and professional communication.
Issue Resolution: Address and resolve client concerns efficiently while maintaining a high level of satisfaction.
Documentation: Accurately document all client interactions, including issues, outcomes, and feedback.
Cross-Functional Collaboration: Work closely with internal teams—such as sales and technical support—to ensure effective solutions and enhance the overall client experience.
Feedback Collection: Gather and communicate client feedback to help identify areas for service improvement and escalate issues when needed.
Relationship Building: Develop and maintain strong client relationships through proactive engagement and consistent support.
Education: High school diploma or equivalent required.
Experience: Previous experience in a client service or support role is preferred but not required.
Strong verbal and written communication skills
Effective problem-solving and critical thinking abilities
Patience, empathy, and professionalism under pressure
Excellent organizational skills and attention to detail
Proficiency in Microsoft Office and client service or CRM tools
Ability to multitask and thrive in a fast-paced environment
Competitive hourly pay
Comprehensive benefits package
Opportunities for professional growth and development
A collaborative, supportive team culture
Interested in joining our team? Please submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to learning more about how you can contribute to our client service success.
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