IT Helpdesk Support AND Asset Management
Long term
Day 1 Onsite
Support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes; application troubleshooting and support of office productivity tools such as Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and other Client applications.
Will have experience in hardware and software installation, troubleshooting and user support.
Must have a high enough level of expertise to meet the needs of the operational needs as related to help desk/support tasks.
Serving as an escalation point of contract for internal applications, hardware, mobile, and remote technology.
Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
Provide VIP Support for executives.
Troubleshooting and resolving all hardware, software, and network problems
Escalate issues to third-level support teams.
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10% of the time.
Perform other job-related duties as required.
Own transportation between client sites (NJ area) during their support activities
Require continuity of operations plan or Disaster Recovery Plan in place designed to ensure services can be delivered in the event of a major service affecting events.
All tickets resolved must be document the solution steps and close the incident per customer procedures.
Must be ready and able to interact with requestor via phone, chat, email, and update tickets in clear and concise English. Proper spelling and communication skills are essential to ensure quality services. IT helpdesk/Support agent quality issues must be addressed to customer’s satisfaction.
Level 1 Service Desk support that is proficient in answering calls/email messages/chat, professionally, courteously, and in a timely manner consistent. support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes include managing customer asset return, Computer Disposal etc.
MS Office, Adobe, Security S/W: (AV, Escort, NASCA, Secur)
...Health Aides to join our team and make a meaningful difference in patient care. We are looking to fill part-time and full-time positions. Home Health Aides (HHAs) help patients stay in their homes by providing personal care, companionship, and support services.A Home...
**Job Description:** **Position Overview:** UPS is seeking reliable and customer-focused individuals to join our team as Seasonal Package Delivery Drivers. In this role, you will be responsible for delivering packages efficiently and on time during our peak holiday...
Allied Universal, North America's leading security and facility services company, offers... ...company discounts, perks, and more.Refinery -Armed$30.90/HourAllied Universal is hiring... ...) years of law enforcement, military, or private armed security experience+ Minimum of 21...
JOB SUMMARY:As a Monitor Tech, you will play a pivotal role in supporting the departmental healthcare team and patients by monitoring patient cardiac rhythms, notifying the nursing staff of any abnormalities, maintaining accurate records of cardiac activity, and troubleshooting...
Seeking Social Worker to join ateam that provides compassionate care to the frailest elderly... ...and acute illnesses living in their homes. Our LISW delivers care andcounseling to... ...as required. The successful candidate will work as ateam with our Physicians, Advanced Practice...