Job Description: Manage Help Desk operations for IT-AMS users nationwide, ensuring responsive Tier 1 and Tier 2 support. Analyze support trends to inform development improvements and oversee customer satisfaction metrics. Key Responsibilities: • Supervise multi-tier help desk team supporting 1,000+ users. • Track, analyze, and report support trends. • Collaborate with development team to integrate user feedback into product improvements. Qualifications: • 5+ years in IT Help Desk management or technical support. • Strong background in SaaS support and knowledge base creation. • Excellent communication and coordination skills. NOTE: Must have Public Trust This is a remote position. Softthink Solutions
...Only Stock Purchase Plan Mentoring programs Continuing Education Program Employee referral bonus Volunteer/Industry association opportunities Our Culture: We believe in the power of collaboration. We work hard to build a corporate culture that empowers...
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