Job Description

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

Visit our website for more details about Oliver Wyman:

Job Overview:

Reporting to the Senior Executive Assistant (EA) Manager, the Assistant EA Manager is responsible for managing a small team of Executive Assistants (EAs), and helps to gather feedback and deliver training to the entire EA team. The role requires communicating with key clients (Partners, Principals, VPs and Support Professionals) on a regular basis to gather feedback on business and service needs and to work closely with the Regional EA Management team to develop and refine the service offering while improving efficiencies and processes. This position will also provide administrative support to Partners/Principals.

This role is a full-time 40 hours per week role. This position will be based in our Raleigh, NC office. You will primarily work remotely though will be required periodically to go into the office for meetings, trainings and other community-building activities as needed.

Key Responsibilities:

• Management
• Manage small team
• Assist EAs with individual annual performance goal setting
• Participate in mid- and end-year review discussions for the EAs. Solicit feedback from supported Partners to address potential performance challenges and to improve service provided
• Work with the EA Management team to calibrate performance ratings
• Help with creating positive and collaborative team dynamics
• Be the team’s first point of contact for conflict resolution
• Collaborate with Regional EA Management Team and local office leadership on process enhancements to improve efficiencies and capacity management
• Occasional involvement in special projects for EA Department
• Occasional involvement in special projects involving regional coordination such as training, teambuilding, etc.

Recruitment

• Recruit and train new EAs
• Integrate newly hired EAs into the workflow of the team

Training

• Coordinate training schedule of new team members with EA Management Team and Local Training Coordinator.
• Revise new hire training in collaboration with the EA Management Team and Local Training Coordinator based on new hire feedback
• Identify skills/learning gaps for the entire EA team and determine new training modules to be developed
• Meet regularly with EA Management Team and Local Training Coordinator to review training strategy, training materials and amend based on identified gaps/direct feedback

Daily administration, Partner support and client development

• Act as a role model EA for Partners, Principals or SPs
• Coverage for the team when EA Coverage is not available.
• Maintain diaries, schedule internal and external meetings, conference calls, video conferences, communicate with clients and infrastructure staff as appropriate
• Coordinate travel and accommodation, book cars, rail tickets, etc.
• Prepare letters, proposals and other documents
• Prepare monthly timesheets and expense reports for each assigned individual
• Assist with greeting clients, booking and setting up meeting rooms and organizing catering
• Provide business development and CRM support

Experience Required:

• 5+ year of working experience and/or 1-3 years’ experience as EA
• Previous people management/supervisory experience required
• This role may require occasional travel and flexibility to accommodate additional in-office days, as needed
• Experience in working in high pace environment with many demands from various stakeholders

Attributes

• Firm but fair
• Mature and calm
• Respect of confidentiality around HC issues
• Collaborative and team player
• Problem solver
• Strong service focused
• Excellent communicator and negotiator
• Strong listening skills
• Self-starter
• Able to prioritize and juggle several tasks at once
• Comfortable with change
• Familiar with local labor laws

Skills

• Advanced knowledge of email systems (Outlook preferred), Microsoft Office

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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