Job Description
Job Description
Support the overall vision of the Technology & Digital (KTD) team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results.
This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.
Refine, lead and execute OCM plans
Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.
Document online training materials
Strong interpersonal communication skills, both verbal and written.
Proven problem solving and organizational skills.
Demonstrated ability in team motivation and delegation.
Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
Key Responsibilities
Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users
Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment
Conceptualize visuals and build user experiences that drive action and produce measurable comprehension
Present solutions to multiple stakeholders for review and feedback
Ensure final products are developed within specifications for desired channels, and technical writing is accurate
Measure progress/behaviors and apply pivot approach if necessary
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Implement the Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition
Develop and deliver actionable and targeted change management plans including: a communication plan and training plan
Coordinate, conduct, and measure training deployment and competencies
Develop training and supporting user materials through an internal portal (Confluence)
Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events
Execute Change Management while supporting Change Management practices
Note to Vendors
Remote/hybrid/fully in office: Remote/Hybrid
Top 3 Skills: Change Management Frameworks (ex: Prosci), Project Management, Stakeholder Engagement
Soft Skills needed: Leadership, Problem-Solving, Adaptability
Interview process - virtual interviews to start asap
Prescreening - 5 video interview questions and a game
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