Get AI-powered advice on this job and more exclusive features. This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $32.00/hr - $38.00/hr This is an exciting opportunity to join a growing global company in the medical equipment industry! Responsibilities: The Service Desk Analyst will act as the central point of contact for handling internal business partners' technical support issues. Responding to issues by gathering all necessary information and providing resolution during the initial contact or forwarding the issue to the correct support team for resolution. The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests. Qualifications: 1 to 3 years of experience in an IT support role 1 to 3 years of Call Center experience In-depth knowledge of Windows operating systems (Win10, Win11, Windows Services) Familiarity with other operating systems such as macOS / Linux is beneficial Experience with remote desktop tools and support software Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals Understanding of networking concepts: TCP/IP, DNS, DHCP, VPN Proficiency in using Active Directory tools to manage user accounts, groups, and permissions Experience with remote support tools High school diploma or equivalent minimum education requirement Pay Rate: $32-$38.71/hour Seniority level Associate Employment type Contract Job function Information Technology Industry Medical Equipment Manufacturing Referrals increase your chances of interviewing at Cypress HCM by 2x. Get notified about new Service Desk Analyst jobs in Goleta, CA . #J-18808-Ljbffr Cypress HCM
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